Posted 24 days ago
Who are we:
We’re Eptura™ — a global worktech company that provides software solutions for workplaces, people, and assets that enable everyone to reach their full potential. Our people are at the heart of everything we do, spanning 11 global offices with 1,000+ employees. Together, we’re dedicated to making workplaces and assets work harder for people everywhere, giving them the opportunity to thrive.
Role Overview:
As a Customer Success Manager, you will own a book of business and own user adoption and customer retention within these accounts. Your goals are to maximize growth and minimize gross churn. You will identify opportunities for upselling, know when users are ready to move into higher modules, get additional training, or upgrade their software package. In addition, you will cross-collaborate with the sales teams and build solid client relationships. You are comfortable with having difficult conversations with internal and external key stakeholders and will act as the first escalation point for your customers. You will keep your manager informed of at risk customers and suggest potential actions to get them back to health.
Responsibilities:
What will make you successful:
Benefits:
Health, Dental and Vision Insurance
Life Insurance and Accidental Death & Dismemberment
Group Retirement Savings Plans
Employee Assistance Program
Eptura Information:
Eptura in Winnipeg, Manitoba, Canada